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SCENARIO:
Casey Andrews and Kelly Handler have both worked in the American Cafe for about four months. They often work the same shifts and have become friends. Just today Casey complained to the manager about how tips are split. The current system is for waiters to pool their tips at the end of the shift and divide them equally. Casey has noticed that Kelly has been late recently, and that she has had to pick up the slack. Kelly is surprised to hear that Casey has problems with the tips. The manager told them that the restaurant will go along with anything that seems reasonable.
MAJOR LESSONS:
- The power of good preparation is extremely clear.
- Mutual feelings of betrayal by a friend complicate matters.
- The two have to continue to work together and with the other people at the restaurant.
- They have to come up with a policy for the entire wait staff.